Refund & Cancellation Policy
Effective date: 09 October 2025
This policy applies to purchases made through ipecconsulting.org or official IPEC payment links for courses, certifications, webinars/events, downloadable materials, and consulting/research services. Program-specific contracts (e.g., SOWs, institutional MOUs) prevail in case of conflict.
A) Courses & Certifications (public enrolments)
- Cancellation (learner-initiated):
- 7+ days before start date: 100% refund (less payment gateway charges, if non-refundable).
- 3?6 days before start date: 50% refund (less gateway charges).
- <72 hours before start date or after access to LMS/materials: No refund.
- No-show: No refund. Transfer to a later cohort may be offered once at IPEC?s discretion (administrative fee may apply).
- Rescheduling by IPEC: If we reschedule, you may (a) move to a new date/cohort at no cost, or (b) request a full refund.
- Digital/downloadable content: Non-returnable and non-refundable once delivered/accessed.
B) Webinars & Short Events
- 48+ hours prior: 100% refund (less gateway charges) or one-time free reschedule.
- <48 hours prior or after event starts: No refund. Recording access (if offered) is not guaranteed unless stated.
C) Corporate/Institutional Training & B2B Engagements
- Deposits/advance payments are non-refundable unless otherwise agreed in the contract/SOW.
- Date changes require minimum 10 business days notice; rescheduling fees may apply.
- Travel, venue, and third-party costs already incurred are billable.
D) Consulting/Research/Advisory
- Unless otherwise agreed, retainers and milestone fees are non-refundable once the respective phase commences.
- If IPEC cannot deliver due to reasons solely attributable to IPEC, pro-rata refunds may be considered.
E) Credentialing & Exam Fees
- Exam/assessment fees are non-refundable once a slot/access is issued, except for proven system faults attributable to IPEC or the credentialing partner.
F) How to request a refund
Email billing@ipecconsulting.org (or info@ipecconsulting.org) with:
- Full name, order ID, program name/date, payment receipt, and reason.
- We may require proof (e.g., duplicate charge screenshot).
Processing time: Approved refunds are initiated within 7 to10 business days. Final credit to your account depends on your bank/payment provider. And the Return can be taken withing 7 Business days.
G) Chargebacks
Please contact us to resolve issues before raising a chargeback. Unauthorized or misleading chargebacks may result in suspension of services and recovery of costs.
H) Exceptions & force majeure
We may decline refunds in cases of academic misconduct, ToU breaches, or access abuse. Delays or cancellations caused by force majeure (e.g., natural disasters, network outages, government orders) will be handled via rescheduling/credits where feasible.
Contact for refunds/cancellations:
billing@ipecconsulting.org | info@ipecconsulting.org | +91 99900 71450 / +91 99900 71550